Terms & Conditions
Booking & Appointment Policy
Consultation. An online consultation is available prior to booking and costs £20. The consultation fee cannot be refunded but may be deducted from treatment costs if you proceed with a booking.
Appointments & booking. Clients can reserve time through Instagram, Facebook or WhatsApp. A 20% deposit is required to secure all appointments and training sessions. Payment must be made within 24 hours, or the time slot becomes available again.
Deposits. All deposits for appointments are strictly non-refundable. Deposits hold your reservation and cover reserved time, so they cannot be returned if you cancel, reschedule, or change your mind.
Attendance policy. Clients are required to attend appointments alone — no accompanying persons are permitted. Arrivals exceeding 15 minutes late may lead to appointment cancellation.
Cancellations & rescheduling. A minimum of 48 hours' notice is required for any cancellations or rescheduling. Cancellations within 24 hours incur a 50% service charge. Failure to attend your appointment without notice (no-show) will result in being charged the full price.
Client satisfaction & complaints. If you are not fully satisfied with your treatment, you must inform me during your appointment or within 24 hours after the service. Later complaints are ineligible for corrections or refunds. Booking a follow-up appointment indicates acceptance of services.
Changes from my side. Should cancellation or rescheduling become necessary, you'll be notified promptly and offered an alternative date.
Training Terms & Conditions
Non-refundable deposit. A deposit of £200 is required to secure your place on the training course. This deposit is non-refundable under all circumstances. A one-time date change may be requested with a minimum of 30 days' notice prior to training, allowing deposit transfer to a new course date within six months.
Rescheduling policy. Your deposit transfers to a new date only once, if you provide a minimum of 30 days' notice and agree on an available date.
Late notice or no-show. If you cancel with less than 30 days' notice, or fail to attend on the day of training, the deposit will be forfeited and cannot be transferred.
Final payment. The remaining balance is due on training day. Non-attendance without proper notice results in complete deposit loss.
Health & Medical Disclosure
Clients must disclose medical conditions, allergies, medications, or previous treatments affecting the procedure. Nondisclosure may result in treatment refusal without reimbursement.
Suitability for Treatment
I reserve the right to refuse treatment if it is deemed unsuitable or unsafe. Non-refundable deposits remain forfeited.
Results Disclaimer
Results may vary depending on individual skin type, lifestyle, and adherence to aftercare instructions. No specific outcomes are guaranteed.
Aftercare Responsibility
Clients must follow all aftercare instructions provided. Non-compliance affecting healed results is not grounds for complaints or free corrections.
Top-Up Appointments
Additional sessions may be necessary for optimal results and typically cost extra unless specified otherwise.
Photography
Photos may be taken before and after the treatment for documentation and marketing purposes. Please notify beforehand if you object.
Liability Statement
Results vary based on skin type, hair growth, aftercare, hormones, and lifestyle. The provider is not liable for adverse reactions, complications, or dissatisfaction arising from aftercare non-compliance or undisclosed health conditions. Refunds or touch-ups are provided only for procedural errors or medical issues requiring further treatment.